TANF benefits are issued on an Electronic Benefits Transfer (EBT) card. It looks like a bank card and can be used at any authorized store that has the EBT or Quest Card logo.
Benefits are deposited into the EBT account ont he same day each month, even it if falls on a weekend or holiday. A personal identification number (PIN) is required to access benefits on the EBT account. The PIN is set by the cardholder and is what keeps the benefits safe. The EBT card does not have an expiration date.
The easiest way to know your account balance is to keep your receipts. If you don’t have your receipts, you may check your balance via the Cardholder Portal or by calling EBT Customer Service at 1-888-328-2656 (1-800-659-2656 – TTY). Save the EBT Customer Service number to your phone contacts, as it can be useful in the future if you need to order a replacement card or check your balance.
Lost or Stolen Card
If your EBT card is lost, stolen or damaged, call EBT Customer Service at 1-888-328-2656 (1-800-659-2656 — TTY) to report it and order a new card. This is an automated number that will request your 16-digit card number; if you do not have the card number, hold on the line for additional options. Save the EBT Customer Service number to your phone contacts, as it can be useful in the future if you need to order a replacement and check your balance.
If you misplaced your EBT card and want time to look for it, you can freeze your EBT to prevent new purchases, PIN changes and ATM transactions. You can freeze and unfreeze your card at any time by:
If you cannot locate the card:
- Call EBT Customer Service at 1-888-328-2656 (1-800-659-2656 — TTY) to order a replacement card; or
- Contact your local county office to obtain a replacement card
- Call EBT Customer Service at 1-888-328-2656 or 1-800-659-2656 (TTY) and follow the prompts to change your PIN.
- You can also manage your EBT account online including updating your PIN via the Cardholder Portal.
Your Colorado EBT card can be used for purchasing groceries and withdrawing cash from ATMs, but there are several types of places where EBT card usage is strictly prohibited. Click here for more information.
Withdrawing Cash from the Card
Cash can be used at any authorized retailer to make a purchase, get cash back with a purchase or to withdraw funds from an ATM with the EBT or Quest logo. There is a 32-cent fee each time you withdraw cash from an ATM; any additional ATM surcharge may apply.
Some retailers may allow cash withdrawals by going to the customer service desk.
Cash Assistance Direct Deposit
You can have your cash assistance direct deposited into your bank account, please use the Direct Deposit form to enroll.
If you wish to stop having your cash assistance deposited into an account or need to change it to a different account, you will need to complete the Client Direct Deposit form.
KeyBank Prepaid Debit Card
If you would like to have your cash assistance deposited onto a KeyBank debit card, review and complete the Client KeyBank Enrollment form.
For questions on managing the KeyBank debit card account, please contact Key2Benefits Customer Support directly (you cannot go into a KeyBank branch for assistance). More information is available in English or Spanish.
Protecting your EBT Benefits
Are you traveling out of state with a Colorado EBT card? To ensure that Colorado EBT cardholders do not lose benefits due to card cloning, Colorado may block transactions in cities/states where fraud has taken place. Please visit Colorado EBT for more information about which cities/states are being blocked. If the city/state you are traveling to is blocked, please call 1-800-536-5298 before you leave. The Colorado EBT program can help unblock your card for use.
How can you protect yourself?
- The most important way is to change your PIN often, as skimming devices can easily identify card and PIN information.
- Avoid using high-risk PINS that may be easily identified such as 1234, 1111, etc., or a number sequence known to others, such as year of birth. Do not share your PIN with anyone. Scammers pose as other people and ask for PINs, threatening a stop in benefits. We will never ask for your PIN.
Did you know
You can now “freeze” your EBT card status to stop new purchases or PIN changes simply by logging into the ebtEDGE mobile app from your smartphone, or by logging into the Cardholder Portal. A “Protect My Account” feature for EBT cardholders has also been implemented. This will allow you to set up restrictions to protect your EBT benefits such as blocking out-of-state and/or internet transactions.
If you are concerned or believe your card may be at-risk, change your PIN immediately. If you still have concerns, please call 1-888-328-2656 or visit your local county office to report your card stolen.