Help Me With...

Select from list
My Residential Property
My Driver's License or Vehicle Registration
Requesting Assistance
Getting Outdoors
Health Department


Select from list
My Property Valuation
Understanding My Valuation
Paying My Property Tax
Neighborhood Sales
Building Permits
Vehicle Registration - New Stickers
Vehicle Registration - New Vehicle
Drivers License - New or Renew
New Resident Vehicle Registration
Adult Protection
Child Welfare
Child Support
Child Care
Financial Assistance
Medical Assistance
Food Assistance
Decode Douglas County
Open Space Special Event Permits
Open Space Properties and Trails
Park Reservations
Parks and Trails
Register to Vote / Update Voter Registration
Upcoming Election Information
Ballot Drop Box Locations
Voter Service and Polling Centers
Birth Certificates
Death Certificates
Environmental Health
Household Waste Management


× Close

Encrypted Email Instructions

How do I open an encrypted email message received from Douglas County Government?

The encrypted message appears as an attachment in a message in your inbox, with instructions for how to view it.

You can open the attachment right from your inbox, and the attachment opens in a new browser window. To view the message, you just follow the simple instructions using a one-time passcode.  If you choose the one-time code option, Microsoft Encryption will send a code to the email address that must then be entered into the field before continuing to read the email. The code is only valid for 15 minutes.

*** If you choose not to use a one-time passcode you may also sign in using an Office 365 ID or Microsoft Account (formerly know as a Windows Live ID).  The Microsoft Account MUST BE associated with the email address the encrypted email message was sent to ***

More information on the Microsoft Account may be found at  www.microsoft.com/en-us/account/faq.aspx  This site includes instructions for setting up an account, resetting your password and other FAQs.

Once you are authenticated, the content of an encrypted message appears.

The Message Encryption interface, based on Outlook Web App, is modern and easy to navigate. You can easily find information and perform quick tasks such as reply, forward, insert, attach, and so on. As an added measure of protection, when the receiver replies to the sender of the encrypted message or forwards the message, those emails are also encrypted.